When you see an instant confirmation lightning bolt below the activity name, it means that you will receive your e-ticket via email straight away, after completing the payment.  We constantly work with our local providers to offer you a seamless booking experience. 

We encourage paperless travel, eliminating the worry of leaving your tickets behind. You do not have to print your vouchers, unless explicitly stated! Simply, present your Thrillark voucher / e-ticket on mobile to the operator on the day of your activity.

You can view the inclusions and exclusions of an activity on the detail product page of the activity.  Here's a sample:

If you have got an error which says "Your booking was unsuccessful. Please try again.", then you do not need to worry or panic. In most cases this happens due to a technical error in the payment process. To assist you further which this happens, please chat with us or call us on +971 4 235 2727 and one of our support heroes will assist you to fix the problem and process your booking!

Yes, it is advised that you carry your passport or another photo ID with you. Some operators require participants to confirm their identity on arrival or at the pick-up location.

Thrillark is easy to use!  Browse through the activities that are in your bucket list.  Click Book Now and enter your details to make a payment. After your booking is confirmed, you will receive your vouchers / tickets via email.  You’re all set to have an amazing experience!

Cancellations & reschedule policies of a booking is based on the experience that has been booked.  If the booked experience, allows rescheduling then our support heroes can assist you with rescheduling the booking within the limits of the reschedule policy. If the booked experience doesn't allow rescheduling, unfortunately you will not be able to reschedule the booking for another date. Certain bookings are open dated with a flexible usage policy within 3-6 months of purchase.

You can find your booking reference number after making the payment with us. A copy of the confirmation for your booking, along with your reference number will be sent on email as well.

Most bookings are instantly confirmed with tickets or vouchers sent to your email. If you haven’t received a payment confirmation on your email, then we first suggest to cross check the email address entered at the time of booking. If you have the booking reference number, you can use the chat with us option to change your email address. If you don’t have the booking reference number, please call us on this number, +97142352727 or chat with us, so our support heroes can assist you!